If you are interested in our services or simply have questions or comments, please contact us using the contact information to the right. We are happy to help in any way we can.

We are happy to provide a solution that works best for you.

Technical Support Program

• Support is available during business hours or 24/7 based on Support Program purchased.
• Support from Acumatica directly is based on the Service Level Agreement for the active Acumatica Support Program.  Visit Support | Acumatica Cloud ERP for Acumatica program details.
• Support from XS is available via email (submit case below) or phone (888-776-5309) based on the active XS Service Level Agreement (Tier 1 or Tier 2) listed below.

Service Level Agreement (XS)

Tier 1 Response times During Business Hours (8-5 Mountain, M-F):

• Severity 1 (Urgent) – 2 Hours
• Severity 2 (High) – 4 Hours
• Severity 3 (Medium) – 6 Hours
• Severity 4 (Low) – 8 Hours

Tier 2 Response times 24/7:

• Severity 1 (Urgent) – 1 Hour
• Severity 2 (High) – 2 Hours
• Severity 3 (Medium) – 3 Hours
• Severity 4 (Low) – 4 Hours